Debit & Credit Card Alerts & Controls

Card Alerts & Controls is a free service that gives you enhanced protection against unapproved charges on your IUCU debit or credit card. With Card Alerts & Controls, you can:

• receive real-time custom transaction alerts, allowing you to spot unexpected charges immediately;
• turn individual cards on and off;
• restrict types of purchases made based on location, merchant type or spending limits; and
• add a travel notice when you plan to travel out of state to help prevent your card from being blocked for suspicious activity.

Take Control. It’s Easy to Enroll!

In Online Banking, just hit "Card Alerts & Controls" in the main menu. Using our Mobile Banking app? Tap "More" and then "Card Alerts & Controls."

All your debit and credit cards will appear after you accept the Terms and Conditions.

Enroll now!

Card Alerts & Controls FAQs

• Can I set Card Alerts & Controls individually on all of my IUCU cards and how can I tell them apart?
  • Yes. On the main Card Alerts and Controls screen, you'll see all your debit and credit cards along with the on/off status for each. Cards are identified by the last four digits, and you can also add a nickname to make them easier to recognize.
• How do I turn my card(s) On/Off?
  • To turn your card ON/OFF, simply tap on the toggle to set your desired card status. Changes to your card status are instant, so you are in control of when your card may be used.
    
    When the card is turned ON (default), you can use it to make purchases and other normal transactions.
    
    When the card is turned OFF, one-time transactions using your card or card number will be blocked. Recurring transactions will still process even when your card is turned OFF.
    
    
• How will I receive alerts?
  • The Alert delivery options screen allows you to customize how you will receive your card alerts. If you have Push Notifications and Text Message Banking enabled on your device, then all delivery options will default to On.
    
    If you do not want to receive an alert via a particular method, simply toggle that method off. At least one delivery method must be enabled for each card.
    
    If an option to enable Push Notifications does not display, you can enable them by accessing Mobile Banking. Click on More > Settings Icon > Push Notifications. You must enable at least one Push Notification. The Push Notification screen will allow you set up other account alerts such as balance reminders. Once Push Notifications are enabled, please return to your Card Alerts and Control screen. If you click Alert Delivery Options, you will now see the toggle to enable Push Notifications for Card Alerts.
    
    If an option to enable SMS Text Alerts* does not display, you can enable them by logging into Online Banking and clicking Services and Tools > Alerts. (The Alerts and Notifications screen will allow you set up other account alerts such as balance reminders.) Follow the onscreen prompts to add your phone number for Text Message Banking. Once Text Message Banking is enabled, please return to Card Controls’ Alert Delivery Options, where you will now see your phone number and a toggle to enable SMS Text Alerts for Card Alerts. Alerts will come from 454-545.
    
    If your email alerts are turned on and you are not receiving emails, look in your Junk or Spam email box. Emails come from no-reply@iucu.org. In the body of the email, it will reference Card Controls.
    
    Phone numbers and Email Addresses are pulled from the Alerts and Notifications setup in Online Banking.
    
    *Message and Data rates may apply.
    
    
• Can I prevent alerts from being delivered during certain timeframes?
  • Yes. Enabling Card Alerts and Controls’ Do Not Disturb functionality will delay the delivery of card alerts during your designated time period. Just click on the default times and choose your Start and End times. Any card alert generated during your Do Not Disturb period will be delayed until your End Time expires.
    
    
• Can I choose which alerts to receive?
  • By default, alerts are enabled for All Transactions. If you do not want to receive Alerts for every transaction, you can change your preference to Preferred Transactions or Blocked Transactions Only. To help protect your account, we will always send an alert if you are blocking transactions and one is attempted. If you receive an alert on transactions that you did not authorize, please contact us immediately at 812-855-7823.
    
    
• What kinds of transactions can I control?
  • You may set declines and alerts for transactions based on merchant type, transaction type, location type and spend limits. See below for more information on each type:
    
    Transactions by Merchant Type
    The Merchant Type* screen allows you to BLOCK transactions from specific merchant categories such as Gas Stations, Grocery stores, hotels and airlines in the Travel industry and many more. If you have your “Send Alerts for” setting set to Preferred Transactions, you can also turn on or off alerts from specific merchants. If you are BLOCKING the merchant type, you will not be able to turn off the alert.
    
    *IU Credit Union does not control what category the merchant may fall under when a transaction is attempted. Mastercard® establishes merchant Category Codes.
    
    
    
    Transactions by Transaction Type
    The Transaction Type screen allows you to BLOCK transactions by types such as Mail/Phone Orders, ATM, Online and more. If you have your “Send Alerts for” setting set to Preferred Transactions, you can also turn on or off alerts for specific types. If you are BLOCKING the transaction type, you will not be able to turn off the alert.
    
    
    
    Transactions by Location Type
    The Location Type screen allows you to BLOCK transactions from merchants processing transactions internationally. If you have your “Send Alerts for” setting set to Preferred Transactions, you can also turn on or off alerts for foreign transactions. If you are BLOCKING foreign transactions, you will not be able to turn off the alert.
    
    
    
    Transactions that exceed your set Spend Limits
    The Spend Limits screen allows you to BLOCK transactions greater than the amount you enter on screen. You can also enter a dollar amount to receive alerts greater than the amount you entered. If you only want to receive alerts on transactions above the threshold you entered, you will need to disable all alerts for Merchant, Transactions, and Location types. Any transaction that is BLOCKED will trigger an alert even if it is lower than the amount you entered.
    
    
• How long can I set a travel notice?
  • You can set a travel notice for up to one (1) year.
• Can I add the same travel notice to all of the cards on my account?
  • If your login account has more than one card, you can select all of your cards at once and enter one travel notice.
• What do I type in for destinations?
  • You must type in the states that you are traveling to if you are traveling within the United States. If you are traveling outside the U.S., you will enter the countries.
• When will the travel notice be added to my card?
  • The travel notice will be added to your card the following business day.
• Can I modify my travel notice?
  • You can only edit a future travel notice. If you need to extend the end date or change the destination of a current travel notice, please add a new travel notice.
• If my travel plans are canceled, should I delete the travel notice?
  • Yes, please log in and click on the delete icon.
• If my original travel notice was added to multiple cards, if I modify or delete the travel notice, will this impact all the cards that were orginally included?
  • If you edit a future travel notice, it will update all the cards that were orginally included, unless you remove the card during the modification process.
    
    If you delete a travel notice, it will delete the travel notice on all cards that were originally included.