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IU Credit Union

Contact Us

Please do not hesitate to contact us. It's a privilege to serve you.

Telephone/FAX  |  Mailing Address  |  Routing & Transit Number  |  Email

 

 

 

Telephone/Fax Telephone Fax
Main Number 812-855-7823 812-856-4214
Toll Free 888-855-MYCU(6928)  

 

 

 

Services
Merchant Check Verification 812-331-2289

Debit Card

 
Lost or Stolen Debit Card (business hours) 812-855-7823
888-855-6928
(after hours) 800-528-2273
Outside US 812-647-9794
Debit Card PIN Change
Outside US
877-265-9594
859-488-4130
Debit Card Fraud Protection (PRISM)
Outside US
800-889-5280
513-534-3977, option 1
Card Activation
New Card (must call from home phone)
Expired Card (requires current PIN)

866-642-0450
877-296-2733

Credit Card

 
Lost or Stolen Credit Card
Outside US
866-839-3485
727-570-4881
Consumer Credit Card PIN Change
Outside US
866-297-3413
727-227-9600
Credit Card Fraud Protection
Outside US
800-369-4887
727-227-2447
Customer Service
Outside US
866-839-3409
727-570-4899
Card Activation
Outside US
800-456-6870
727-570-4888

 

 

 

Mail
IU Credit Union
PO Box 368
Bloomington, IN
47402-0368

 

 

 

ABA / Routing Number
(for automatic payments, direct deposits, & wires)
274972744

 

 

 

Email Us
Your emails are only secure when sent through one of our Secure Email Systems. All emails containing sensitive information (i.e. account numbers, Social Security numbers, tax returns, W-2s, etc.) must be sent by following our Secure Email instructions.

In order to provide you with the latest in secure email communication, we have two secure email encryption options available:

Option 1: Online Banking Secure Email

If you are an Online Banking user, you have the option of sending a secure email using the Secure Email link. This email is automatically directed to our Member Service department. You also have the ability to send up to two attachments using this system. If you need your secure email directed to someone specific at the Credit Union or a department other than Member Services, please be sure to type the recipients name in the subject line.

Click here to log in to Online Banking.

Option 2: Secure Message Center - ZixProtect

Already have a login? Click here.

Registering for Secure Email Service
In order to send and receive secure emails to and from the IU Credit Union using the IU Credit Union secure email system, you must register your email address. It's quick, and will ensure the safety of your sensitive information through email. Click here to get started.

Receiving Secure Email
When you receive a secure email from IU Credit Union, it resides within the secure email system. You will receive an email notification with instructions on how to retrieve your Secure Email. Follow the instructions and log in with your email address and password to read your email.

Sending Secure Email
  • Click to enter the secure message center and log in using your registered email address and password
  • Click on the Compose tab
  • You may email an employee directly or use one of our group email addresses for general questions

    To email an employee directly, select "other" from the drop down menu and enter the employee's email address in the space provided. If sending to multiple employees, separate the email addresses with a comma.

    For general questions, select the appropriate support group from the drop down menu.

  • Enter your subject Please note: subject lines cannot be encrypted. DO NOT include sensitive information in the subject line of a secure email.
  • Write your secure message
  • Attach documents ensuring that the total file size is less than 15MB Please note: this feature is not available if accessing the system from a mobile device
  • Press the Send button

Please note: Your emails are only secure when sent through one of our Secure Email Systems. All emails containing sensitive information must be sent by following the email instructions above.

 

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Online Banking